Agenda

Inspirational Keynote: Results Driven by Experiences

Presented by Peter Baines

Leadership and engagement expert Peter Baines will move you beyond expectation as he shares why the greatest moments that matter are not those we experience alone but those that we have the privilege of sharing with one another to enhance lives. He will impart a formula based on a mix of experience, engagement and leadership that can produce extraordinary results and work across a number of environments, including your business.

Leadership and Staffing: Delivering Happiness

Presented by Jon Wolske

Delivering happiness is about understanding needs beyond the obvious, about listening beyond transactions and about how core values are not just a set of words you write once and forget - they actually have the power to drive your business to a higher purpose and higher profits. Jon Wolske from Zappos (USA) shares about how this billion-dollar company got where it is by offering a service experience that was beyond anything that existed. Find out how does Zappos exceeds customer expectations in the most incredible of ways and why staff feel engaged, happy and perform consistently with a deep sense of loyalty to the brand and its culture.

Services Menu and Delivery: Stop Selling and Start Helping

Presented by Ricky Allen

Learn how to engage one on one with their clients to truly and deeply understand their needs and to consistently deliver a multi-faceted approach that breeds loyalty and clients who are also brand ambassadors. Industry veteran Ricky Allen illuminate a path to better positioning, growth and value so that what you do and what you stand for filters throughout your business and your bottom line. Ricky runs postgraduate classes in advanced skin and ingredient training, paramedical aesthetics and marketing, delivers marketing and sales training to the beauty and medical industry and is the Editor at Large for cosmetic enhancement and anti-aging for Vogue Australia.

Marketing: The Powerful Story of Beauty

Presented by Nikki Parkinson

Online superstar Nikki Parkinson from Styling You will explain how ‘Telling your Story’ using the power of online tools allows you to co-exist and succeed both online and in person. Learn how to connect with potential clients and provide content that compels the right people to listen to your story and purchase what you have to offer. Accomplished journalist and winner of best Australian Blog 2011, Nikki will share with you her secrets to success.

Round Table Workshops: Your Next Steps

Facilitated by Peter Baines

Join together all the ideas presented throughout the Summit and walk away with specific steps and strategies that you can implement in your business. Facilitated by Peter Baines, this session is one of the most important elements of the Summit. This year Peter will infuse his unique flavour to cement why shared experiences within your organisation, your team and your family is an opportunity to create and live a legacy.